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Store Policy

Because We Care

At Hook and Purl. Creations, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent.
We don’t accept returns or exchanges. 
Full refunds will be issued if you choose to cancel your order within 24 hour window.
There are no refunds on shipping as this is an expense that neither of us can get back if you decide you no longer want the product. 
We believe that our designs are high quality and stand by our work.  If you can’t find the information you’re looking for - please don’t hesitate to contact us today! 

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People with Masks

Our Shipping Policy

 Here’s a policy you can use: **Shipping Policy** We process all orders within 5-7 business days. Standard shipping takes an additional 5-7 business days, while expedited shipping is available and typically arrives within 2-3 business. A flat fee of $20 applies to all orders. We utilize reliable shipping services, including Postal and FedEx, to your items reach you safely and promptly. FedEx  service $30 . Please let us know what shipping services you prefer.

​Due to items been handcrafted we do not accept returns.

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